
Frequently Asked Questions
                    
                    
                      
                      Are you based in Ireland?
                    
                    
                    
                    
                  
                  
                  Yes, we are based in Dublin.
                    
                    
                      
                      How long is the shipping time?
                    
                    
                    
                    
                  
                  
                  The estimated shipping time is 1-3 working days. Orders placed before 1:00 pm on weekdays will be shipped out by end of the day.
                    
                    
                      
                      What's the return process?
                    
                    
                    
                    
                  
                  
                  Just contact us at help@hugmietoys.ie for return request. We will take care of the rest.
                    
                    
                      
                      When can I expect my refund?
                    
                    
                    
                    
                  
                  
                  Once the refund is issued, depending on your bank, usually, you will receive the refund within 5 working days.
                    
                    
                      
                      How long do I have to return the item?
                    
                    
                    
                    
                  
                  
                  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.