Frequently Asked Questions
Are you based in Ireland?
Yes, we are based in Dublin.
How long is the shipping time?
Orders placed before 1:00 pm on weekdays will be shipped out by end of the day. The estimated shipping time is 1-3 working days.
What's the return process?
Just contact us at help@hugmietoys.ie for return request. We will take care of the rest.
When can I expect my refund?
Once the refund is issued, depending on your bank, usually, you will receive the refund within 5 working days.
How long do I have to return the item?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.